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Privacy Policy
Introduction
At Maita Guest, we value and respect the privacy of our guests and website visitors. This Privacy Policy outlines how we collect, use, and protect your personal information. By staying at our property or using our website, you agree to the practices described in this policy.
1. Information We Collect
Personal Information: We may collect information such as your name, contact details (email address, phone number), ID/passport information, payment details, and booking history when you make a reservation or contact us.Non-Personal Information: We also collect data that cannot identify you personally, such as browser type, device information, and website usage patterns, to enhance the user experience on our website.
2. How We Use Your Information
To Process Reservations: We use your personal information to confirm and manage bookings.Communication: We use your contact information to respond to inquiries, send booking confirmations, and provide important updates regarding your stay.
Payment Processing: Your payment information is used securely to handle transactions and prevent fraud.
Marketing (Optional): With your consent, we may send newsletters, promotions, or special offers. You can opt out at any time.
3. How We Protect Your Information
Data Security: We implement appropriate technical and organizational measures, including encryption and secure servers, to protect your personal data against unauthorized access, alteration, or destruction.Data Retention: We keep your information only as long as necessary to fulfill the purposes outlined in this policy or as required by law.
4. Sharing Your Information
Service Providers: We may share your data with trusted third-party partners who help us operate our business, such as payment processors, booking management systems, and email service providers. These parties are only permitted to use your data for the specific services they provide to us.Legal Requirements: We may disclose personal information if required by law or to comply with legal processes.
5. Cookies and Tracking
We use cookies to enhance your experience on our website and to gather insights into how our website is used. Cookies are small files that store data on your device and help us improve site functionality.You can manage your cookie preferences through your browser settings.
6. Your Rights
Depending on your location, you may have certain rights concerning your personal information, including the right to access, correct, delete, or restrict its use. You may also have the right to object to certain processing activities. If you wish to exercise any of these rights, please contact us at hello@maita.co.za.
7. Changes to This Policy
We may update this Privacy Policy periodically. We encourage you to review it regularly. Significant changes will be communicated through our website or directly to you, if applicable.